Updates

Individual AI tags
AI-powered tag analysis
Automatically categorize your app reviews with AI to save time and uncover feedback trends with minimal manual effort.

• Set up tag automation rules to tag all (or a subset of) your app reviews.
• Within 24 hours, reviews are automatically organized into themes ready to filter, analyze, and compare.
• Use Tag Analysis to see the full picture of trends and track how feedback evolves over time. Save hours of manual work while getting cleaner, more actionable insights — fast.

Useful links:

• Tags in App Reviews Manager
• Full list of AI tags

Get faster insights to improve your app store reputation with a new dashboard in App Reviews Manager:

• Overall reviews status: Get a quick view of your top review management KPIs.
• Map view: See across all countries where you might want to invest more time.
• Critical reviews: Identify at a glance the top reviews you need to reply to.
• Positive insights: Gain new insights into why users love your app.

Useful links:

• Helpdesk: Dashboard for app store reviews

Once you've performed a topic analysis of your reviews, you can now perform three new actions for each topic:

1. Copy keywords to clipboard: Copy the list of keywords our AI system used to find this topic to further your analysis.
2. Create tag automation: Set up an automation rule to directly track this topic over time using the prominent keywords identified by our AI.
3. See reviews: View specific reviews within that topic, filtered by these keywords.

Useful links:

• Helpdesk: How to use our Topic Analysis

With the Tag Analysis, monitor your tags over time to identify trends and determine which tags are gaining or losing popularity. Thanks to this release, you can now:

• Identify markets with the most tags by country/language.
• Breakdown per tag to analyze the overall trend across all your markets
• Track tag evolution globally or by country/language over time.
• And more!

Useful links:

• Helpdesk: Tag Analysis

Save time responding to reviews with customizable AI prompts in our App Reviews Manager. Now, you can tailor GPT to reply in a specific tone, follow a set template, or even include a reference to your customer support email in automated replies.

Useful links:

• Helpdesk: How to use custom AI prompts

In our App Reviews Manager, tags are the perfect way to customize your view and get quicker access to specific review segments.

Similar to our Reply Automation, users can now define custom rules to automatically tag reviews and be even more efficient in replying at scale.

Useful links:

• Helpdesk: How to use tags in App Reviews Manager

There’s a world of insights hidden in your app reviews—if you know where to look.

Star ratings are just the tip of the iceberg. If that's all you're focusing on, you’re missing out on unique insights for your metadata, creatives, CPPs, and much more.

In App Reviews Manager, our AI-powered Topic Analysis deep dives into your user feedback, uncovering trends that can elevate your messaging, inform your creatives, and sharpen your competitive edge—at the click of a button.

Imagine knowing exactly what drives engagement, which features resonate most, the most urgent pain points, and more, all from the feedback you’re already receiving.

Want to turn app reviews into actionable insights? The answers are there. What will you do with them?

Technical info:

You can analyze topics for one app in 1 country once every 7 days before triggering the same analysis.

Useful links:

• Helpdesk: How to use our Topics Analysis

In our App Reviews Manager, you can now decide to add a manual approval step for automated replies to reviews. This is a great way to feel confident leveraging automation to scale.

Technical info:

• Reply validation (and automation) are available for Enterprise plans of App Reviews Manager.

Useful links:

• Helpdesk: Reply Automation